5 Phone etiquette faux pas

A phone call to your HVAC company is often the first step for first-time customers looking for help. If you don't have your phone act together (we have classes available on this), it could turn away a lot of customers.

Sometimes, bad phone etiquette isn't even intentional. Here are a few phone faux pas that you should never commit:

  1. Smile when you answer the phone. It makes a difference in your tone of voice.
  2. Don't let the phone ring more than three times. That's the patience threshold for most customers.
  3. Never hang up first.
  4. Never argue with the customer over the phone.
  5. Never interrupt.

What stories do you have about phone etiquette?

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