How to handle that 3 a.m. service call

You say you provide 24-hour service - until your phone rings at 3 a.m. How do you handle that?

Instead of regretting being a 24-hour company as you climb out of bed, here's how to be prepared before that call comes:

Divide on-call responsibilities

Divide and conquer incoming calls. Switch on-call days for those odd hours when you're not on the job officially. Be sure to double up once the busy season hits.

Get your ducks in a row before calling it a night

About to go home? Make sure that vehicle is stocked, that the on-call manager is aware that they're on call, and that your voicemail is ready to pick up any callers.

How do you adequately handle 24-hour service?

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