Old habits die hard. So when it comes to hiring, it's normal to have specific set of criteria that you generally look for. You might think that this will allow you to hire the best technicians and the most well-rounded team, but beware personal biases that could cause you to pass up the best candidates.
Here are three common misconceptions about hiring:
Hiring only leaders: Leaders in your company should take initiative and be proactive, but those are not the only people you should consider for open positions. Every company needs a good balance, but it's important to avoid the old adage of "too many cooks in the kitchen." A healthy balance of people will not only help your company stay on track, but it will also make for a unified, cohesive team.
Personality types: There are usually two types of personalities employers look for when hiring: extroverts and introverts. For service-based businesses, there is a need for both types in order to cater to a wide range of customers. Extroverts will be more comfortable dealing with customers directly, but the introverts might yield better results with problem solving and managing the smaller details extroverts tend to overlook. Keep in mind that customers may respond to either personality type, depending on the situation, so it's important to hire both.
Company culture: Culture within a company is important to keep in mind when hiring, but don't discount those who don't fit the culture right away. Focus on their resume - if they fit the job and have the skills required to do the job well, they are worth a chance. Don't judge a book by its cover; sometimes those who don't seem to fit at first can become your best employees.
Take a look at your hiring habits and ask yourself, "Am I hiring with an open mind?" Build a more diversified team to help balance out personality types, leaders, and organizers, as well as people who will shape or adapt to your company culture.
What criteria do you use to hire? Tell us your techniques on Twitter at @HVACLearning using #HVACHiring.