Put customer service in 'first class'

It's just another day on the job for HVAC technicians. Customers always have a need to fulfill, often in an emergency situation.

For the customer though, many of these problems are not "everyday," and with the technician's awareness of that can come a better era of customer service. Take this example from one man's first class airline experience - his takeaway: If you're providing a service that is upgraded by cost, etc., it needs to feel first class.

How can you give a first class experience to your HVAC customers? Here are my tips:

  • Treat every piece of property in a home or business with the utmost respect (includes wearing boot protectors, refraining from leaning on furniture).
  • Speak like a professional, and listen like a mute.
  • Your first trust-building exercise is being early.
  • Treat every customer like royalty.

How do you treat your customers?

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