Wow, can you believe it's already one of the final days of 2014? As we enter the beginning of a brand new year, HVAC Learning Solutions Training Experts Jose De La Portilla and Mike Moore sign off on 2014 with these sound bites on the importance of respecting your customer.
"Here at HVAC Learning Solutions, we understand the critical importance of respecting your customer on every single level. It doesn't matter how technically smart you are or if you can fix every single air conditioner, heater, and furnace system in the world. If your customer doesn't know you respect them, their home, their property, their income, their money, and their family, they don't care how qualified you are. I always like to tell people that no one cares how much you know until they know how much you care. And the only way they'll know that we care about their needs, their home, and everything about them is to demonstrate the utmost respect in every interaction we have with them, and never look like anything else but a constant professional when we interact with our customers." - Jose De La Portilla, Technical Trainer
"In this day and age, it's very important we respect our employees and our customers. You have to respect your employees because they're the ones that represent us with the customer on behalf of the company. The better we treat them, the better they will respond to the customer. The customer you treat with respect because that's our livelihood, and it's our job to make sure they're treated like a king or a queen every time we come in contact with them. And we always have to go above and beyond with that customer and ask ourselves at the end of the day, "Did that customer give us a 10 for the encounter?" So our goal with every customer we touch should be to make sure they go ahead and get the very best service they can from any HVAC service company in their area." Mike Moore, Training Expert.
Remember, the modern day customer is a proactive, research-focused powerhouse with customer service and long-term company relationships in mind. From the smile and introduction at the door, to the review of service you receive on social media, enter 2015 with a customer-focused attitude and a spotlight on the importance of respecting every customer in each and every interaction you have for a successful and positive year ahead.
- The HVAC Learning Solutions Team