The Value of Industry Certifications

Looking to build technician confidence and customer loyalty? Make industry certification a priority, to enhance your HVAC business.

By: Mike Moore

An industry certification is more than a frame-able piece of card stock; it provides proof a technician has the appropriate knowledge and required authority to do his or her job. Thus, when technicians go out into the field, you want to make absolutely sure they have all of the certifications and permissions required to serve customers well.

Ensuring high-quality service from industry-certified technicians will lead to a reputation of always offering reliable work that is credentialed and qualified, allowing customers to rest easy knowing your technicians' work can be trusted. In turn, you’ll enjoy repeat business from a devoted customer base more likely to call you the next time they need HVAC help.

HVAC Learning Solutions is your go-to source for classes that can get your crew operating at peak performance and in many cases, help them to earn their NATE (North American Technician Excellence) certification. You probably associate Lennox with parts, service help and guidance; you can also send your technicians to us to enroll in all of the necessary classes to enhance their industry knowledge and extend their career. Upon completion of an HVAC Learning Solutions course, they can go into the field every time with the confidence of a certified expert.

Some of the benefits of enriching your employees’ skills via HVAC Learning Solutions:

  • HVAC Learning Solutions offers a range of training options: online courses, in-person instruction or the brand-new vILT (Virtual Instructor-Led Training) program. Our extensive course catalog includes BuildATech®, Virtual BuildATech®, BuildASalesperson™ and Service Sales Excellence – vILT™.
  • Once your technicians have all the certifications and business knowledge they need, they can more confidently and thoroughly discuss issues with the customer, leading to quicker solutions, improved efficiency and performance, and increased confidence in your company.
  • NATE has been certifying HVAC professionals for 20 years. Their long-standing reputation of excellence proves beneficial to contractors when hiring technicians and to manufacturers and distributors when they need skilled installers.

Industry certifications lead to confident employees, quality work and happy customers, every time. That all adds up to years of success for your business.

*Did you know that the course completion certificates you receive through us can be automatically transferred to NATE? All we need is your NATE ID and you’ll never have to print or fax your coursework to NATE again. Call us at 800-654-3283, option 2 to learn more.

Mike Moore is the Training Director for HVAC Learning Solutions. Part of being a great HVAC pro is using the right resources to get the job done. Need installation instructions, wiring diagrams or product specs? We've got you covered, with the Document Library on and the LennoxPros app.

Learn More About NATE

Still Hungry?

More Information, Training, and Tips