Effective March 1, 2004

Residential Product Return Policy

Thank you for your business!

Should you need to return a purchase you have made from Lennox, a Return Authorization must be obtained prior to any item(s) being returned.

  • Item(s) eligible for return must be new, unused, free of defect and in original packaging.
  • Returns will be accepted up to 90 days from date of original invoice.
  • The standard restocking fee will be waived on all returns made within 30 calendar days of the original invoice date.
  • Any item(s) returned after 30 calendar days from the date of invoice will be assessed the standard restocking fee of 15% or $25.00, whichever is greater.

request a Return Authorization

Or call 1-800-4LENNOX to obtain more information on the Lennox Return Policy.