Do Your Part &
Be Cybersmart

With more than 89% of companies conducting at least one part of their business online, cyber-attacks are on the rise and growing faster than ever before. From phishing emails to password hacks, cybercriminals are constantly finding new ways to breach security points, landing themselves in your inbox and on your browser. It’s important to be alert and stay one step ahead to protect your business from potential threats. Cybersecurity awareness is the first step, but being cybersafe is an everyday practice*.

Lennox has partnered with the National Cybersecurity Alliance to create a more secure, interconnected world. With a cyber attack happening every 39 seconds, four simple preventive measures can help reduce the risk of an attack on your business*:

Use Strong Passwords and Password Vaults

Recognize and Report Phishing

Avoid Malware/Ransom Attacks

Enable Multi-Factor Authentication

*Gartner Inc., Clark

Keep Your LennoxPros Account Secure

As an account admin, you can quickly edit user profiles and permissions for your company’s LennoxPros account:


Personalize each team members permissions to help them get the most out of the sites features and functionalities


Deactivate any team members who are no longer with your company

We know that account security is not one-size-fits-all, that’s why LennoxPros helps you work smarter by giving you the controls. Take these steps to ensure your LennoxPros account remains secure:

Human error is the leading cause of security breaches, remember these tips to help prevent attacks:


Never share your login information 


If you share a computer with someone, log out of your account after each use


Pick a password that you haven’t used for other accounts


Make sure your email account is secure

First Layer of Defense

Did you know that an eight-character password can be cracked in just one second? Even a ten-character password takes a little over an hour to crack. Your password is your first line of defense, so make it secure with the following guidelines:

Use strong passwords:


Passwords should be at least 12 characters long


Each account you have should be protected with its own unique password


Passwords should contain a combination of uppercase letters, lowercase letters, numbers, and special characters - and do not contain any portion of your name or username

Reset passwords periodically:

To protect your online accounts from unauthorized access, it is recommended to reset your account password every 90 days

Consider using a password vault:

Having trouble remembering all your passwords? Consider using a password vault. With a password vault, you'll only need a single master password to unlock access to all other passwords. It's a convenient and secure way to manage your passwords and keep all your online accounts protected.

How to reset your LennoxPros password:

Navigate to your account settings
1) Click "Forgot your password?" on the LennoxPros login page
2) Enter your email address 3) You will receive a link to your registered email address, follow the directions to reset your password

Call the IT Helpdesk at (1-877-570- 0123) for further assistance

Don’t Take the Bait

Cyberattacks often begin with a phishing email and are the leading cause of data breaches across companies of all sizes. Phishing is a real threat. Hackers may pretend to be one of your customers, one of your employees, or even a business partner by impersonating them through email. Their goal is to lure you into clicking on a malicious link, give away your confidential information, or have you send money.

Avoid the hook: How to spot a phishing email?

Check the sender, beware of spoofing

Keep an eye out for misspellings or suspicious domains, especially the part of the email address after the @. Beware of unexpected emails from an address you’ve never communicated with before

Check the recipient

Are you the listed recipient in the address line or greeting? Watch out for emails sent to email aliases, like, or that have general greetings, like Dear Sir or Madam

Check the links

Hover over hyperlinked text or long-press on your mobile device to see where that URL would direct you if clicked

Beware of attachments

It’s never a good idea to open an unexpected or unsolicited attachment


If an email seems “off” for any reason, it could be phishing. Don’t take the bait. Just delete it.

Think Before
You Click

Hackers will try tricking you into clicking on links that will download malware or ransomware onto your computer. When you click the link or install the software, your machine can become compromised, making your computer vulnerable to viruses and unwanted ads. Criminals use malware to steal personal information, send spam, and commit fraud. Many believe that malware or ransomware infections are obvious, you get a flashing notification on your computer screen. Often, it’s not that obvious.

Less flashy signs you may have an issue:

  • Your computer starts running extremely slowly, or it inexplicably freezes
  • Your links start opening in a different default internet browser
  • Your browser searches/favorites redirect you to unfamiliar websites
  • Suspicious internet ads or pop-ups appear on all your websites
  • You see suspicious file extensions (e.g., Excel files suddenly appear as .JPG).
  • Your contacts report receiving mysterious messages from your account


  • Back up your data regularly. Keep the backups in a different location (on different a network) than your live data.
  • Use up to date antimalware protection on all your devices.
  • Keep everything up to date. Routinely update your devices (including mobile devices) and software – especially if the manufacturer’s update includes a security fix or enhancement.


  • Don’t allow unmanaged (unknown) access to your devices and network. Have a process to ensure only the right people have the right level of access. Remove access immediately to your LennoxPros account if someone leaves the company.
  • Don’t be lazy with passwords. Use strong passwords and require all employees to do the same.
  • Don’t install or use software (especially freeware) from unofficial or unsecure websites. Be cautious of any download – make sure you know and trust the source.

Boost Your Online Security

Take account protection a step further, beyond passwords, with a second layer of security. Multi-Factor Authentication (MFA) is a security measure for your account that requires anyone logging in to prove their identity multiple ways. You may be asked to provide a password along with a secure one-time code or even a fingerprint.

It's easy to enable

Most service providers (email, banking & credit, etc.) already provide MFA, you just need to flip the switch.

It’s a must have for a mobile workforce

Mobile employees are accessing email and accounts remotely, making it difficult, electronically, to determine if an actual employee is logging in or if it’s a hacker who has cracked a password. MFA helps by requiring you to provide a second form of identification – like a single-use code or pin number – that a hacker wouldn’t have.

MFA on LennoxPros

LennoxPros requires you to provide your password along with a secure one-time code via SMS or email. Once you log in for the first time, MFA will be activated based on your location and device. This means that you will only be prompted to use MFA if you switch locations or device type.

With MFA on LennoxPros no set up is required. You’ll be prompted at login to enter a second authentication method.

For questions or assistance with the MFA setup, reach out to our IT helpdesk at (877) 570—0123 or open a support ticket.

With MFA in place, even if a hacker manages to crack your password, access to your accounts becomes a major challenge.
While not every account and device currently supports MFA, it’s becoming increasingly popular. In fact, you might already have it set up for your devices. Take your phone or laptop, for example – if you utilize features like Face ID or a fingerprint scan, you're already familiar with the benefits and the convenience of MFA.


Multi-factor Authentication (MFA) is an extra layer of security for your LennoxPros account. With MFA you'll be asked to verify your identity with a one-time passcode sent to you via email or SMS.

LennoxPros requires a secure one-time authentication code to be used. This will be sent to you either by email or SMS.

When logging into your LennoxPros account for the first time after MFA has been implemented, you will be prompted to choose either email or SMS as your preferred authentication method.

Your MFA authenticator preferences can be changed at any time. Log into your LennoxPros account and click My Profile to change your preferred authentication method from SMS to email or vice versa.

No, you will only be asked to enter a code again if suspicious activity has been detected on your device, browser, location, etc. Each new device or browser will require MFA verification.

If you do not receive a code, you can resend the verification code via the Resend Verification Code link. The code will expire in 20 minutes.

If you need additional assistance, please contact our Lennox IT Helpdesk at (877) 570-0123 or open a support ticket.

Cybersecurity FAQs

Step 1: Navigate to and login. Look for the Admin tab located in the top right corner.

Step 2: Under the “Manage Users” tab, select the user whose permissions you want to modify, hover over the red down arrow, and select “Edit.”

Step 3: Edit profile information in the “User Information” tab and click “Save Changes.” To update permissions, click the “User Permissions” tab and modify the permissions as needed.
Pro tip: Some permissions are dependent. A notice will appear to let you know when dependent permissions have changed.

Step 4: After you’ve updated the user’s changes, click “Save Changes.”

Step 1: Click "Forgot your password?" on the LennoxPros login page

Step 2: Enter your email address

Step 3: You will receive a link to your registered email address, follow the directions to reset your password

Call the IT Helpdesk at (1-877-570-0123) for further assistance