What do your customers think "great customer service" is? What are your customers saying about you online? In the past, a customer who had a bad experience was likely to tell 12 or 20 people. Today, one unhappy customer can reach thousands with a negative online review.
In this short video, Dave Nichols, Technical Training Manager for HVAC Learning Solutions, defines truly great customer service in the HVAC industry and how to garner positive online reviews.