Dispatch Training

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Course Description

Most contractors would say a dispatcher’s job is “to fill the board!” But that’s not it… The real job of a dispatcher is to maximize revenue. Sometimes it requires rescheduling people. It requires being able to handle upset customers. But a dispatcher has to be trained in using the opportunities a company has to maximize revenue.

What you'll learn

  • Learn how to use the Pattern for Excellence in communication with technicians
  • The communication techniques that make a dispatcher persuasive and likable to customers and their team members
  • How to win the moment on inbound and outbound calls to create more opportunities for your company
  • Learn to prioritize high-value customers without upsetting lower-value customers

Ready to take the next step in your career?

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2023 Course Schedule

Course Name Date Time Type (In-Person or Live-Stream)


“Your coaching has been instrumental to our continued growth. I will forever be grateful to Power Selling Pros for a job well done and will coninute to refer you guys to my colleagues. Since we’re been working with you and PSP our booking percentage have gone from 39% to 83%.”

- Chris M. of Premier Comfort Services, Inc.

“We hear our team answering the phones now, and we smile. I just can’t believe it…The results have been very dramatic. We’re 5 stars on Google, customers are so happy, customers say they are thrilled. It’s absolutely changed our culture for the better. I would never not partner with Power Selling Pros…it’s the real deal.”

– Brad & Karen of Crawford Services