No time for an on-ground training course? We get it. You know that training is one of the most important things you can do to improve your employees’ productivity and boost your business, but sometimes your operational tempo just doesn’t cooperate.

That’s why we designed these Online Learning Paths. Whether you’re looking to up your sales game, train a new technician or Comfort Adviser, sharpen your office management skills, improve customer service or boost your technical know-how, we’ve got you covered.

These targeted course lists are designed so you can work at your own pace to get the training that matters to you, without wasting a second on what doesn’t.

Technical Learning Paths

There’s no better way to build customer loyalty than through your techs.

Nothing creates repeat customers quite like technicians who inspire their confidence and trust. Our courses provide your technicians and installers with advanced knowledge and proven techniques, all designed to make them an even stronger asset to your company.

The following Learning Paths contain eLearning courses and are available 24/7 in the Learning Center.

Enroll Now!

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HVAC Technical Learning Paths

Technician Learning Path 1:
Fundamentals Part 1
  1. An introduction to AC
  2. Basic Electric Motors
  3. Electricity at Work
  4. Filters – Facts & Fables
  5. Safety Fundamentals
  6. Cooling Fundamentals
  7. Electrical Fundamentals
  8. Heating Fundamentals
  9. Air Distribution
  10. Indoor Air Quality Fundamentals
Technician Learning Path 2:
Fundamentals Part 2
  1. Brazing Refrigerant Lines
  2. The Refrigeration Cycle
  3. A/C Practical Readings and Measurements
  4. Airow & the Refrigeration System / Metering Devices
  5. Understanding the Heat Pump System
  6. Cooling Tune-Up (AC)
  7. Cooling Tune-Up (Heat Pump)
  8. TXVs: Operation & Troubleshooting
Technician Learning Path 3:
Intermediate Skills Part 1
  1. Furnace Sequence of Operation
  2. The Combustion Process
  3. Furnace Practical Readings & Measurements
  4. Heating Tune-Up (80% Furnaces)
  5. Heating Tune-Up (90% Furnaces)
  6. Brazing and Leak Testing R-410A Systems
  7. Checking Capacitors
  8. Evacuation & Dehydration
  9. Meters and Measurements
  10. Winter Pre-Season Maintenance Part 1
  11. Winter Pre-Season Maintenance Part 2
Technician Learning Path 4:
Intermediate Skills Part 2
  1. Differential Pressure Controls in Gas Furnaces
  2. Electrical Troubleshooting Made Easy
  3. Electrical Troubleshooting Series 1 – Air Conditioning
  4. Electrical Troubleshooting Series 2 – Gas Furnaces
  5. Troubleshooting Heat Pump Systems
  6. Testing and Troubleshooting Furnace Pressure Switches
  7. Heat Pump Operation
  8. Inside Circuits
  9. Installing and Servicing Residential AC for Efficient Operation
  10. Lennox Charge Adjustment Simulation
  11. System Setup for ECM Variable Speed Blowers
Technician Learning Path 5:
Advanced Skills Part 1
  1. Electrical Systems Pt. 1
  2. Electrical Systems Pt. 2
  3. Achieving Proper Airow in Retrot Applications
  4. Checking Two-Stage Cooling
  5. Checking Two-Stage Heating
  6. Diagnosing Control Boards
  7. Heat Pump Defrost Controls
  8. A/C Electrical Troubleshooting
  9. Schematics
  10. Sizing and Layout of Refrigerant Lines
  11. Understanding and Checking TXVs
  12. Using the Superheat, Subcooling, and Approach Methods
  13. Servicing R-410A A/C Units
Technician Learning Path 6:
Advanced Skills Part 2
  1. How to Professionally Approach a Customer
  2. Technician Selling Skills
  3. Calculations CFM
  4. Dual Fuel Comfort Systems
  5. Psychrometric Chart Applications
  6. Selling IAQ
  7. Troubleshooting Duct Systems
  8. Understanding Psychrometrics
  9. What the Fan Laws Can Do for You
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Installer Learning Path

Installer Learning Path 1: Essentials
  1. Safety Fundamentals
  2. Cooling Fundamentals
  3. Electrical Fundamentals
  4. Heating Fundamentals
  5. Air Distribution
  6. Indoor Air Quality Fundamentals
  7. Basic Electric Motors
  8. Brazing Refrigerant Lines
  9. Brazing and Leak Testing R-410A Systems
  10. An Introduction to AC Equipment
Installer Learning Path 2: Advanced Skills
  1. The Refrigeration Cycle
  2. Filters – Facts and Fables
  3. Electrical Troubleshooting Made Easy
  4. Meters and Measurements
  5. System Setup for ECM Variable Speed Blowers
  6. Installing and Servicing HVAC for Quiet Operation
  7. Installing and Servicing Residential AC for Efficient Operation
  8. Understanding and Checking TXVs
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Heating Season Preparation Learning Path

Use this curriculum to ready your technicians for the heating season. Courses include Winter Pre-Season Maintenance, Heating Tune-up (80% – 90%), Sequence of Operation, Combustion Process, Job Safety, Heat Exchanger Inspection, and at least 7 more courses relevant to the heating season. All included courses qualify for NATE continuing education credits. Get your technicians ready for the upcoming season.

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Customer Service

Most businesses spend more time and energy trying to find new customers than they spend retaining the customers they have. The logic behind customer retention is simple – it costs far less money to keep current customers happy than to spend much more money to recruit new customers. Learn great customer service technique in the HVAC Customer Service Learning Path.

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Cooling Season Preparation Learning Path

Use this curriculum to ready your technicians for the cooling season. Courses include technician safety, cooling fundamentals, refrigeration cycle, All included courses qualify for NATE continuing education credits. Get your technicians ready for the upcoming season.

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HVAC Maintenance Series

Learn about the basics of HVAC maintenance — anywhere, anytime! The HVAC Maintenance Series consists of 15 eLearning modules. It is recommended that after taking all 15 modules, you enroll in instructor-led training. Attending hands-on training will allow you to apply the theory learned in the eLearning to working equipment in a live lab – ensuring a thorough understanding of all of the concepts learned in the Maintenance Series. Completion of the HVAC Maintenance Series curriculum is recommended as the minimum training level for all service technicians.

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Maintenance Agreements Series

Maintenance Agreements have been around for a long time, at least 40 or 50 years. Most HVAC companies use them to unload labor during slow times of the year. But a maintenance agreement program should do much more. It should be a sophisticated marketing platform that grows replacement sales and company profits. Yet only a small percentage of HVAC dealers are able to to implement a truly viable maintenance agreement program. This recorded webinar series provides the knowledge and tools to help create a dynamic maintenance agreement program.