Nothing builds customer loyalty like a customer-focused team.
Training your staff is the most effective way to improve skills, consistency and the quality of your customer’s experience. We offer eLearning courses for Inside Sales, Customer Service Representatives, Dispatchers and Office Managers.
The following Learning Paths contain eLearning courses and are available 24/7 in the Learning Center.
Course Catalog for Online Training - Office Management & Customer Service
- Customer Service Confrontation and Conflict
- Customer Service Fundamentals: Building Rapport in Customer Relationships
- Customer Service in the Field
- Customer Service over the Phone
- Customer-focused Interaction
- Developing Strong Customer Relationships
- Developing Your Customer Focus
- Identifying and Managing Customer Expectations
- Internal Customer Service
- Shaping the Direction of Customer Service in Your Organization
- Creating a Compelling Job Description
- Hiring a New Employee
- Performance Payout Plans
- Preparing to Communicate Effectively at the ‘C’ Level
- Screening Applicants for Emotional Intelligence
- The Ethics of Gift Giving
- The Etiquette of Cross-cultural Gift Giving
- Using Progressive Discipline to Correct Problem Performance
- 10 Ways to Avoid Losing a Customer
- Aligning Performance to Key Indicators
- Gaining Customer Trust and Confidence
- HVAC Marketing Tips and Techniques
- Professionalism in Service
- Interviewing & Hiring
- Conducting Interviews: Asking the Right Questions
- Essentials of Interviewing and Hiring: Behavioral Interview Techniques
- Essentials of Interviewing and Hiring: Conducting an Effective Interview
- Essentials of Interviewing and Hiring: Preparing to Interview
- Essentials of Interviewing and Hiring: Screening Applicants for Interviewing
- Essentials of Interviewing and Hiring: Selecting the Right Candidate
- Leadership Essentials: Building Your Influence as a Leader
- Leadership Essentials: Communicating Vision
- Leadership Essentials: Creating Your Own Leadership Development Plan
- Leadership Essentials: Leading Business Execution
- Leadership Essentials: Leading Change
- Leadership Essentials: Leading Innovation
- Leadership Essentials: Leading with Emotional Intelligence
- Leadership Essentials: Motivating Employees
- The Voice of Leadership: Effective Leadership Communication Strategies
- The Voice of Leadership: Inspirational Leadership
- Leadership Essentials: Building Your Influence as a Leader
- Leadership Essentials: Communicating Vision
- Listening Essentials: Improving Your Listening Skills
- Listening Essentials: The Basics of Listening
- Listening to Your Customers
- Presentation Skills
- Basic Presentation Skills: Creating a Presentation
- Basic Presentation Skills: Delivering a Presentation
- Basic Presentation Skills: Planning a Presentation
- Time Management: Analyzing Your Use of Time
- Time Management: Avoiding Time Stealers
- Time Management: Planning and Prioritizing Your Time
Get NATE credit for your Learning Solutions training hours.
And we’ll send the hours you earn directly to NATE on your behalf.
It’s simple. Register your NATE I.D. with us, make sure you’re logged into your lennoxpros.com page, click here, and follow the instructions on the page.